Manage your maintenance, handle support tickets, and coordinate field technicians with a professional SAV tool designed for high-reactivity teams.
For SMEs in maintenance or retail, after-sales service is not a cost center, but a profit center. A client who is supported quickly and efficiently is a client who comes back and recommends you. Custom support software allows you to unify all your support requests, track technician history, and measure your resolution times with a professional tool, exactly what teams expect from SAV software for SMEs.
Our field service management approach centralizes all your tickets. Every technical incident, return demand, or field visit is logged. Your team gains in organization and your clients in serenity thanks to flawless ticket tracking and a robust support ticketing workflow.
With FluxFacile, we develop an interface that adapts to the conditions of your technicians. Our mobile tools are designed to be used with one hand, allowing for quick reports, photo capture, and digital signing on clients' devices.
Still on manual logs? Discover how we replace Excel with web applications.
Centralize calls, emails, and web forms into single actionable tickets. No more requests lost in inboxes.
Access the complete maintenance history of any client or device in seconds. Identify recurring issues easily.
Coordinate your fleet’s field visits with a shared real-time calendar and geolocated service orders.
Technicians generate reports on site, take photos, and get clients to sign directly on screen for instant billing.
Follow the parts used per intervention. Link your stocks directly to your technical tickets for perfect inventory sync.
Send an automated satisfaction survey after every closed ticket. Measure your NPS accurately.
A maintenance firm struggled with coordinating 10 field technicians via WhatsApp. Reports were paper-based and reached the office only 3 days later.
Deployment of a mobile SAV software. Technicians fill their reports on-site; the office bills within 5 minutes of visit completion.
Result: 50% faster billing cycle & clients delighted by immediate digital reports.
Yes. Custom development allows for intelligent routing: an electrical ticket goes to an electrician, a plumbing one to a plumber, based on their expertise profile.
Absolutely. We can develop a secure space where your clients see their open tickets, previous reports, and download their invoices without calling you.
Yes, we can integrate countdowns and alerts based on your contract commitments (e.g., intervention within 4h, repair in 24h).
We develop offline-first mobile apps. Technicians store info locally and it syncs automatically as soon as they reach a 4G/Wifi zone.
The tool automatically alerts if a device is still under warranty, preventing you from billing the client by mistake and facilitating returns to vendors.
Upgrade your customer support with a high-performance custom tool.